This Privacy Policy applies to Investment Vertex accounts and aims to provide you with  information on how we use your Personal Information when you visit our website and use  our services. We encourage you to read this policy to make informed decisions. We periodically review this Privacy Policy to reflect changes in our business, services, or  applicable laws. If a revised version requires legal notice, we will provide notice 30 days in  advance by posting it on the "Policy Updates" or "Privacy Policy" page of our website.  Otherwise, the revised version will be effective from the date of publication. 

Acceptance of the Privacy Policy

By interacting with our portal and using Investment Vertex services, you expressly declare and  accept that you have read, understood, and agree to the terms set forth in this Privacy  Policy. If you do not agree with the terms, you must cease the use of Investment Vertex services  immediately. 

Categories of Personal Information We Collect

We collect the following categories of Personal Information, both from your interactions  with us and from the use of our services: 

• Personal identifiers: name, business name, address, phone number, email, IP  address, device information, etc. 
• Financial records and information: bank account and routing numbers, amounts  sent or requested, among others. 
• Geolocation data: collected via IP and GPS with your consent. 
• Internet or network activity: interaction with our services, download errors, usage  time, among others. 
• Biometric data: such as voice identification, photos, facial scans, etc.

• Imported contact information: details of contacts that the user chooses to import.

• Information from your InvestVertex account profile: details you include such as  profile picture, gender, personal descriptions, etc. 

Use of Personal Information

We process your Personal Information to: 

• Provide services: authenticate your identity, process payments, and manage your  account. 
• Manage and improve our services: develop new products, analyze data, and provide  technical support. 
• Prevent fraud and manage risks: analyze and prevent fraud that may involve our  partners. 
• Comply with laws and regulations: ensure our operations comply with applicable  laws. 
• Communication: respond to your inquiries and send relevant notifications. 

Disclosure of Personal Information

We do not sell Personal Information to third parties nor share such information for third party behavioral advertising purposes. However, we may disclose it to:

• Affiliates and subsidiaries: to provide you with our services and manage our  business.
• Government entities and authorities: under legal mandate or to protect our rights  and those of our users. 
• Financial institutions: to facilitate joint transactions and comply with payment  regulations. 
• Service providers: for outsourced services such as payment processing, audits,  maintenance, and others.

Retention of Personal Information 

We retain Personal Information as long as necessary for the purpose for which it was  collected and in compliance with applicable law. Generally, we retain the information for  the duration of the relationship with the user plus an additional 10 years to meet legal  obligations, prevent fraud, and protect against potential legal claims.

Protection of Personal Information

We maintain technical, physical, and administrative security measures to protect your  Personal Information. These measures include data encryption, firewalls, and access  controls. While we strive to protect your data, it is your responsibility to maintain the  security of your password and other access data.

Use of Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience and improve our  services. You can disable some cookies, but certain services may not function properly  without them. 

Data Protection Rights 

You have the right to access, correct, delete, and restrict the use of your Personal  Information. You can exercise these rights by contacting us and verifying your identity  before we respond to your request.

Children and Our Services 

We do not intentionally collect Personal Information from minors. If we become aware that  we have collected information from an unauthorized individual, we will delete it  immediately, unless we are legally obligated to retain it. 

Important Definitions 

• Personal Information: data related to your identity, finances, and online behavior.

• Services: services and products offered by InvestVertex, including payments and  other financial services. 

Contact Information

If you have questions about this Privacy Policy or your Personal Information, please contact  us through our customer service portal.  Thank you.